Making trade happen : Ensemble, faisons bouger le commerce !

Notre raison d’être est de faciliter le commerce mondial et local en proposant des solutions qui aident les entreprises à prendre les bonnes décisions. Nous apportons un accompagnement pour prévenir des risques et s’en protéger via nos garanties d’assureur crédit.

Notre rôle est également de guider nos clients dans un monde qui évolue toujours plus vite. Nous fournissons des informations pour permettre à nos clients d’acquérir une connaissance précise de leurs propres clients, fournisseurs, et prospects, en évaluant leur solidité financière et leur fiabilité.

Nous prévoyons également les grandes tendances économiques et effectuons des analyses de risques par géographie et par secteur. Travailler chez Coface, c'est ainsi contribuer à construire, développer et promouvoir cette expertise micro et macro-économique unique, tout en accompagnant quotidiennement une diversité d'entreprises dans leurs processus décisionnels et leur stratégie commerciale.

• Nos équipes Coface Global Solutions soutiennent le développement des entreprises multinationales via des services spécifiques. Notre client Tyrolit témoigne dans cette vidéo de l’accompagnement dont il bénéficie au quotidien.

Être connecté au monde, c’est d’abord être connecté à l’autre !

Notre particularité réside dans le fait que nous sommes à la fois une entreprise d'envergure internationale et à taille humaine... où chaque individu compte. Chez Coface, vous rencontrerez une grande diversité de personnes, avec un fort mélange de générations, de sexes et de cultures. Notre dimension humaine se reflète également dans l'état d'esprit avec lequel nous travaillons ensemble : nous valorisons la simplicité, l'accessibilité et la convivialité.

En tant qu'employeur, nous nous engageons dans une démarche socialement responsable, avec trois missions principales :

• Favoriser un environnement de travail inclusif
• Permettre à tous nos collaborateurs de se développer
• Promouvoir l'égalité des chances tout en luttant contre toute forme de discrimination

The Happeners Making Trade Happen How does Coface connect you to the rest of the world? I have always had to work with people who are very open-minded in a sense, very open to international growth. And in my day-to-day work I'm always working with people from other countries, both at the local level - there are always foreigners in almost all the subsidiaries - but also at the regional and group level. Everyday, we communicate with the risk underwriting centres located in seven regions around the world. I think the cultural context that we have gives us the opportunity to share and implement unconventional solutions, to exchange experiences, ideas; to look at different management styles, and implement some of them in our day-to-day work. What makes the employee experience at Coface special for you? I don't feel that there are differences in terms of culture, nationalities, or even location. For me, we work in a team that is located in different places, but in everyday life, we don't see where each of us is located. We work and we make progress on our projects. It's the style of communication between departments with a willingness to always help out, and to share the experience and knowledge. I know colleagues who have very local jobs, but have been assigned international, global or regional projects. And yes, I think that has always meant that Coface can make you feel comfortable, and that you can always have that international vision and that intercultural support. Coface has an open culture: here, we can speak up freely, and share ideas across the organisation. Coface is like a big family: it does not matter what your nationality is, or what accent you speak. Each of us is contributing to the world economy, and that's our common objective. At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

Paroles de Happeners

• « Notre réseau interne Women to Lead travaille sur le développement de la carrière des femmes au sein de Coface. Nous nous engageons également en faveur de la diversité et de la mixité générationnelle à tous les niveaux de l’entreprise. Notre diversité se traduit aussi dans nos prises de décision et c’est un atout indiscutable ! »

Leigh M., directrice de la conformité et des risques en Afrique du Sud

Travailler au rythme de l’économie mondiale, c’est évoluer dans un environnement multiculturel. Nos équipes savent combiner leurs savoirs et collaborer partout dans le monde pour comprendre un marché ou résoudre les problématiques de nos clients.

Notre ouverture sur le monde est une réalité quotidienne qui s’exprime de plusieurs façons :

• servir nos clients partout dans le monde vous amène à collaborer avec vos collègues basés à l’étranger.

• au bureau, en réunions, lors de formations, vous évoluez au contact de collègues de différentes nationalités et cultures

• grâce à notre réseau international unique, vous bénéficiez de multiples opportunités de mobilité à l’étranger, y compris en début de carrière !

We received a request from a major French car manufacturer, who wants to develop its electric vehicle sales, via its main distributor in Denmark. How do you work together to meet clients' needs? I'll start by going to the Economic Research Department, to ask them for information about Denmark, specifically the electric vehicle distribution segment in the country, and market share figures, if possible. Then I go to the Information Department, to ask them about this distributor, what is the financial trend. As the economist for Northern Europe, I'm am of course the first port of call when it comes to Danish market issues. In this specific case that we're looking at, the first thing I'll do is examine automotive market data for Denmark. For example, registration figures, or the current e-vehicle trends. When I have summarized that, then I have a nice macroeconomic picture. But when it comes to micro data, for example, the specific business environment, then of course I pass this question on to my risk colleagues on site. In order to understand the risk involved with the market for electrical vehicles, I'd take a look at publically available information, such as government regulattions, the electric vehicle market's development, as well as key figures from the company. I would also contact their CFO or CEO and talk about their company, to learn about their sales figures, and what developments they expect to see in the future. What is the added value of collaboration for clients? The Coface system, is based on being "close to the risk": we know that the local people are our teams in the field, and are the best placed to respond to the requests we receive. Here, at the EIC, (Enhanced Information Centre) we survey, and collect knowledge about the most significant parts of the exposure that Coface has. You can never know absolutely everything, but you can still get enough information to improve your understanding of the company. The strong international environment is a great advantage when looking at risks from different angles and therefore making the best possible risk assessment - even if that means I have to juggle my work around different time zones! At Coface, we are Making Trade Happen. The Happeners Making Trade Happen Watch the series at coface.com/happeners

Paroles de Happeners

• « A Coface, je travaille avec des collègues aux origines très diverses : dans un tel environnement, je découvre des cultures et des perspectives différentes sans même quitter mon bureau ! Notre diversité favorise la créativité et améliore nos performances. Elle fait de Coface un endroit où il fait bon travailler et une équipe dont je suis fière de faire partie. »

Yuliia N. 
Responsable grands comptes, Coface Global Solutions basée à Dubaï 

Dans notre quête de réinvention, nous remettons constamment en question nos acquis et nos succès : c’est ce qui a façonné la réussite de Coface depuis plus de 75 ans !

Nous intégrons les nouvelles technologies, en particulier dans le domaine de la data science, et nous développons l'automatisation pour simplifier notre fonctionnement.

Nous privilégions de nouveaux modes de travail, plus flexibles, agiles et collaboratifs.

Et parce que le monde est en constante évolution, nous encourageons les idées innovantes et apprécions les esprits curieux qui ont le désir et le courage de repousser les limites.

In innovation, we do two main things. We have a prospective work, trying to identify the technological trends in use that will impact our businesses, our customers and our partners. We have a customer vision that guides our project. We don't do R&D to develop projects that will remain in a laboratory, but we are already driven by an existing need of our customers, which are the business lines. Coface's international database is unique in the world. The data contained in this database allows us to be absolutely predictive in evaluating a single company and the market; the risks of the market where the company operates. And this is absolutely a competitive and innovative key. We set up a hackathon, where we brought about forty people together from seven different regions. I think there were about fifteen countries represented and we got them to work remotely on customer needs, so they connected with the customers. They came, we had several stages and finally, we managed to produce a kind of prototype that we showed to our clients, who were very satisfied. So, from there, we started to build the product. With a series of small weekly challenges, each week we asked the teams to ask themselves a question, so one challenge per week. And at the end of the week, they would come and pitch their proposal. So, at the end of this hackathon, I participated in the development of the product by extracting the data used to build the different indicators used in this product. We created an innovative, user-friendly platform with the purpose of guiding companies in their sales choices. All of this not only involving our staff but also involving the clients, and this allowed us to launch a platform more rapidly, in a better performing way. Innovation is the key to success for a company. Improving our own offer, listening to the market, testing all aspects of the platform, understanding if we're meeting our clients' needs and listening to the commercial feedback. All of this helps you to innovate and to succeed. Our team works in an iterative way. Generally, we start by trying to understand a need. Then we dig in when we think we have something that starts to work. We'll do some tests. We'll try to propose things, mock-ups to customers, or test a technology with them with Coface employees. And then, the more we advance, the more we'll enrich the solution to obtain something that is a complete solution in the end. Creating a product in less than six months that corresponds to customer needs proves that we are agile. It proves that we listen to our customers and it proves that there is real creativity in what we do. At Coface, we are making trade happen.

Paroles de Happeners :

• « Afin de mettre en place une nouvelle équipe dédiée au service client, nous avons développé un « hub commercial », doté d'un processus agile et exploitant des technologies de pointe. Cela nous a permis d’améliorer notre qualité de service ! »

Bjoern M. –  responsable senior en développement de solutions (Allemagne)